Privacy Policy

WHO WE ARE: AustinScore, Inc. is a Delaware C-Corporation providing property scoring and analytics services. This Privacy Policy governs how we collect, use, and protect your personal information.

POLICY SCOPE: This policy applies to our website, mobile applications, APIs, enterprise client services, and any third-party integrations. By using AustinScore services, you agree to this Privacy Policy.

CONSENT STATEMENT: By accessing or using our services, you consent to the collection, use, and sharing of your information as described in this policy.

UPDATES TO POLICY: We may modify this Privacy Policy at any time. Material changes will be communicated to users, and continued use constitutes acceptance of the updated policy.

CONTACT INFORMATION: For privacy concerns, contact our Data Protection Officer at privacy@AustinScore.com or AustinScore Privacy Team, 123 Business Street, City, State 12345.

PERSONAL DATA: We collect your name, email address, phone number, billing information, and account details when you create an account or use our services.

PROPERTY DATA: We collect property addresses, preferences, saved searches, and any property information you submit for scoring.

TRANSACTIONAL DATA: We collect subscription information, payment history, invoices, and billing records.

TECHNICAL DATA: We automatically collect your IP address, browser type, device information, operating system, cookies, and usage logs.

LOCATION DATA: We may collect GPS coordinates and geocoding information from property addresses you enter.

MARKETING DATA: We collect survey responses, email preferences, and lead form submissions.

THIRD-PARTY DATA: We may receive data from MLS providers, government records, and other data sources to enhance our scoring algorithms.

CORE SERVICE DELIVERY: We use your information to provide property scoring, run analytics, generate reports, and maintain your dashboard experience.

ACCOUNT MANAGEMENT: We use your information for login authentication, customer support, and sending important notifications.

PERSONALIZATION: We use your data to recommend properties, customize scoring filters, and personalize your user experience.

BILLING & TRANSACTIONS: We use your information for payment processing, fraud detection, and managing your subscription.

MARKETING & COMMUNICATIONS: We may use your information to send newsletters, promotional materials, and product updates (with your consent).

RESEARCH & DEVELOPMENT: We use aggregated, anonymized data to improve our scoring algorithms and develop new features.

COMPLIANCE & SECURITY: We use your information for fraud prevention, legal compliance, and maintaining the security of our services.

NO ACCURACY GUARANTEES: While we collect and process your personal information, we do NOT guarantee the accuracy, completeness, or reliability of any data, scores, or reports generated from your information.

THIRD-PARTY DATA: Our service may incorporate data from third-party sources that may contain errors, omissions, or outdated information. We are NOT responsible for the accuracy of third-party data sources.

ALGORITHM LIMITATIONS: Our scoring algorithms and data processing methods may have inherent limitations and may not capture all relevant factors affecting property values or market conditions.

MARKET CHANGES: Real estate markets change rapidly. Our data processing and scoring may not reflect the most current market conditions or property values.

INDEPENDENT VERIFICATION: You MUST independently verify ALL information before making any decisions. Do NOT rely solely on our data, scores, or reports.

NOT PROFESSIONAL ADVICE: AustinScore is NOT a licensed real estate broker, appraiser, financial advisor, investment advisor, attorney, or tax professional. We do NOT provide professional advice or services.

NOT INVESTMENT ADVICE: Our scores, data, and reports are for INFORMATIONAL PURPOSES ONLY and should NEVER be used as the sole basis for investment, financial, or real estate decisions.

HIGH RISK INVESTMENT: Real estate investment involves significant risks including market volatility, economic downturns, and property-specific risks. Past performance does NOT guarantee future results.

CONSULT PROFESSIONALS: You MUST consult with licensed real estate agents, certified appraisers, licensed financial advisors, and attorneys before making any property-related decisions.

YOUR RESPONSIBILITY: All investment and real estate decisions are YOUR sole responsibility. AustinScore assumes NO liability for any decisions you make based on our data, scores, or reports.

AI-GENERATED CONTENT: Some of our data, scores, and reports may be generated or processed using artificial intelligence (AI), machine learning algorithms, or automated systems. We assume NO responsibility for the accuracy, reliability, or appropriateness of AI-generated content.

MACHINE LEARNING LIMITATIONS: AI and machine learning systems may produce inaccurate, biased, or misleading results. We do NOT guarantee the quality, accuracy, or reliability of AI-generated data or algorithmic outputs.

ALGORITHMIC BIAS: Our AI systems may contain inherent biases or limitations that could affect results. We are NOT responsible for any discriminatory, biased, or unfair outcomes from our algorithms.

AI SYSTEM FAILURES: AI systems may malfunction, produce errors, or generate inappropriate content. We assume NO liability for any consequences resulting from AI system failures or errors.

NO AI ACCURACY GUARANTEES: We do NOT guarantee that AI-generated data, scores, or reports are accurate, complete, or suitable for any particular purpose. AI outputs should be independently verified.

THIRD-PARTY API DEPENDENCY: Our service relies on data from third-party APIs, data providers, and collaborative partners. We assume NO responsibility for the accuracy, availability, or reliability of third-party data sources.

API SERVICE INTERRUPTIONS: Third-party API services may experience downtime, rate limiting, or service interruptions. We are NOT liable for any consequences resulting from third-party API failures or service disruptions.

DATA COLLABORATION LIMITATIONS: Our collaborative data partners may provide inaccurate, incomplete, or outdated information. We are NOT responsible for the quality or accuracy of data provided by our partners.

THIRD-PARTY TERMS: Our use of third-party APIs and data sources is subject to their terms of service and data usage policies. We are NOT liable for any violations of third-party terms or policies.

PARTNER DATA ACCURACY: We do NOT guarantee the accuracy, completeness, or timeliness of data provided by our collaborative partners. Users must independently verify all third-party data.

API RATE LIMITING: Third-party APIs may impose rate limits or usage restrictions that could affect our service availability. We are NOT responsible for any service limitations due to third-party API constraints.

PROPRIETARY ALGORITHMS: Our scoring algorithms and data processing methods are proprietary and may contain errors, biases, or limitations. We do NOT guarantee the accuracy or reliability of our algorithmic outputs.

DATA PROCESSING ERRORS: Our data processing systems may contain bugs, errors, or limitations that could affect results. We assume NO liability for any consequences resulting from data processing errors.

SCORING METHODOLOGY: Our scoring methodology may not be suitable for all properties or market conditions. We do NOT guarantee that our scoring methods are appropriate for your specific situation.

ALGORITHMIC TRANSPARENCY: Our algorithms are proprietary and we are NOT required to disclose their inner workings, limitations, or potential biases to users.

DATA INTEGRATION LIMITATIONS: Our data integration processes may not capture all relevant factors or may combine data in ways that produce misleading results. We are NOT responsible for such limitations.

ALL PAYMENTS ARE FINAL: All payments made to AustinScore, including subscription fees, one-time payments, and service charges, are FINAL and NON-REFUNDABLE. We do NOT provide refunds under any circumstances.

NO REFUND POLICY: We maintain a strict NO REFUND policy for all services, subscriptions, reports, data access, or any other products or services provided through our platform.

SUBSCRIPTION CHARGES: Subscription fees are charged automatically and are NON-REFUNDABLE. Users are responsible for all subscription charges regardless of usage or satisfaction with the service.

PAYMENT PROCESSING: We use third-party payment processors and are NOT responsible for any payment processing errors, delays, or failures. Users are responsible for ensuring payment information is accurate.

CREDIT CARD CHARGES: All credit card charges are FINAL and NON-REFUNDABLE. We are NOT responsible for any unauthorized charges or disputes with credit card companies.

SUBSCRIPTION CANCELLATION: Canceling a subscription does NOT entitle users to refunds for unused portions of the subscription period. Access continues until the end of the current billing period.

AUTOMATIC RENEWAL: Subscriptions automatically renew unless cancelled before the renewal date. Users are responsible for cancelling subscriptions to avoid charges.

BILLING CYCLE: Subscription fees are charged in advance for the entire billing period. No prorated refunds are provided for early cancellation or unused portions.

PRICE CHANGES: We reserve the right to change subscription prices at any time. Price changes will be communicated to users but do NOT entitle users to refunds for previous billing periods.

PAYMENT FAILURES: Failed payments may result in service suspension or termination. We are NOT responsible for any consequences resulting from payment failures or service interruptions.

TAXES AND FEES: Users are responsible for all applicable taxes, fees, and charges. We are NOT responsible for any tax implications or additional charges imposed by third parties.

DISPUTED CHARGES: Users who dispute charges with their payment provider may have their accounts suspended or terminated. We are NOT responsible for any consequences of charge disputes.

SERVICE AVAILABILITY: We do NOT guarantee continuous service availability. Service may be interrupted for maintenance, updates, or technical issues without notice or compensation.

USAGE LIMITATIONS: We reserve the right to limit or restrict service usage at our sole discretion. No refunds are provided for service limitations or restrictions.

ACCOUNT SUSPENSION: We may suspend or terminate accounts for violations of terms, payment issues, or other reasons without notice or refund.

DATA ACCESS: We do NOT guarantee access to historical data or reports after subscription cancellation. Users should download and save any data they wish to retain.

SERVICE MODIFICATIONS: We may modify, update, or discontinue services at any time without notice or compensation to users.

THIRD-PARTY INTEGRATIONS: Our service may depend on third-party integrations that may fail or be discontinued. We are NOT responsible for any consequences of third-party service failures.

CONSENT: We process your data for marketing communications and non-essential cookies based on your explicit consent.

CONTRACTUAL NECESSITY: We process your data to provide subscription services and fulfill our contractual obligations to you.

LEGITIMATE INTEREST: We process your data for analytics, fraud prevention, and improving our algorithms based on our legitimate business interests.

LEGAL OBLIGATION: We may process your data to comply with tax requirements, regulatory obligations, or law enforcement requests.

VENDORS & SERVICE PROVIDERS: We share data with hosting providers (AWS, GCP), payment processors (Stripe), and analytics services (Google Analytics, Mixpanel) under strict data protection agreements.

BUSINESS PARTNERS: We may share data with MLS providers and real estate data suppliers to enhance our scoring algorithms.

AFFILIATES & ACQUIRERS: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

LEGAL AUTHORITIES: We may disclose your data to law enforcement or regulatory authorities when required by law or to protect our rights and safety.

NO SALE OF DATA: We do NOT sell your personal information to third parties. We are CCPA compliant and do not engage in data sales.

COOKIE TYPES: We use session cookies, persistent cookies, analytics cookies, and advertising cookies to enhance your experience.

TRACKING TOOLS: We use Google Analytics, Mixpanel, Hotjar, and other tracking tools to understand user behavior and improve our services.

OPT-OUT OPTIONS: You can opt out of cookies through your browser settings, our cookie banner, or by sending Do Not Track signals.

THIRD-PARTY ADVERTISING: We may use retargeting and remarketing technologies. You can opt out of personalized advertising through your browser settings.

ACCESS RIGHTS: You have the right to request access to all personal data we hold about you.

CORRECTION RIGHTS: You can request correction of any inaccurate or incomplete personal information.

DELETION RIGHTS: You have the right to request deletion of your personal data (right to be forgotten).

DATA PORTABILITY: You can request a copy of your data in a machine-readable format for transfer to another service.

RESTRICT PROCESSING: You can request that we limit how we process your data for certain purposes.

OPT-OUT OF MARKETING: You can unsubscribe from marketing communications at any time using unsubscribe links or email preferences.

CALIFORNIA RIGHTS (CCPA): California residents have additional rights including the right to know, delete, opt-out of data sale, and non-discrimination.

EU RIGHTS (GDPR): EU residents have additional rights including data portability, restriction of processing, and objection to processing.

RETENTION PERIODS: We retain your account data while your account is active and for 3 years after account closure for legal and business purposes.

DELETION POLICY: We automatically delete personal data after the retention period expires, unless legal obligations require longer retention.

LEGAL EXCEPTIONS: We may retain certain data longer for tax purposes, legal compliance, or to resolve disputes.

SECURE DELETION: When we delete your data, we use secure deletion methods to ensure it cannot be recovered.

COPPA COMPLIANCE: We do not knowingly collect personal information from children under 13 years of age.

AGE RESTRICTION: Our services are intended for users 18 years and older. Users under 18 should not use our services.

PARENTAL CONSENT: If we discover we have collected information from a child under 13, we will delete it immediately.

PARENTAL RIGHTS: Parents can contact us to review, delete, or restrict the collection of their child's information.

CROSS-BORDER TRANSFERS: Your data may be transferred to and processed in the United States, regardless of your location.

TRANSFER MECHANISMS: We use Standard Contractual Clauses (SCCs) and adequacy decisions to ensure adequate protection of your data.

USER ACKNOWLEDGMENT: By using our services, you acknowledge that your data may be stored and processed outside your country of residence.

PROTECTION MEASURES: We ensure that international transfers maintain the same level of protection as required by applicable privacy laws.

NOT A CREDIT REPORTING AGENCY: AustinScore is NOT a consumer credit reporting agency under the Fair Credit Reporting Act (FCRA).

FAIR HOUSING COMPLIANCE: We do not use personal data for discriminatory purposes and comply with Fair Housing Act requirements.

THIRD-PARTY LINKS: We are not responsible for the privacy practices of external websites linked from our platform.

NO DISCRIMINATION: We do not use personal data to discriminate based on race, religion, gender, or other protected characteristics.

COMPLAINTS PROCESS: If you have privacy concerns, contact our Data Protection Officer at privacy@AustinScore.com or submit a complaint through our support system.

REGULATOR RIGHTS: You have the right to lodge complaints with your local data protection authority if you believe we have violated your privacy rights.

RESOLUTION TIMEFRAME: We will respond to privacy complaints within 30 days and work to resolve issues promptly.

APPEAL PROCESS: If you are not satisfied with our response, you can appeal to our Privacy Review Board or contact regulatory authorities.

SURVIVAL CLAUSE: Your privacy rights and our obligations survive the closure of your account and termination of our services.

LANGUAGE GOVERNANCE: This Privacy Policy is governed by English language terms. Any translations are for convenience only.

SEVERABILITY: If any provision of this Privacy Policy is found to be unenforceable, the remaining provisions will remain in effect.

UPDATES AND NOTICES: We will notify you of material changes to this Privacy Policy through email or prominent website notices.